FAQ

Below find frequently asked questions about the ESRI License, software access, and such, with our best answers to them.

For an FAQ concerning using the software, and common troubleshooting suggestions, see HERE.

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I'm a student. How do I access ArcGIS Desktop (ArcMap and ArcCatalog)?

Under our site license, any student can install ArcGIS Desktop or Pro on their personal computers.

Installation media for ArcMap and Pro are at:

https://uwmadison.box.com/s/m49xai7gvvw1xz62qmhpb6bggkj0pp4n

For ArcMap, see folders named Desktop, with the latest version and sometimes older ones.  Within those folders, download the installation media you wish.  For Desktop, you will want ArcGIS_Desktop_*****.exe, which should be installed first.  Most people also install the BackgroundGP (Geoprocessing), and some also the Data_interoperability extension. There is a Box Note describing the files.

To license the software, email a request to esri@dpla.wisc.edu  All licenses expire July 31 each year, and you can request a renewal beginning  July 1.

I'm a student. How do I access ArcGIS Pro?

Under our site license, any student can install ArcGIS Desktop or Pro on their personal computers.

Installation media for ArcMap and Pro are at:

https://uwmadison.box.com/s/m49xai7gvvw1xz62qmhpb6bggkj0pp4n

For ArcGIS Pro, the Folder prefix is Pro, with the version number following.  In addition to the installer, there may be a patch with extension *.msp, and optional Extensions. There is a Box Note describing the files.

To license ArcGIS Pro, you may activate your Named User License in our ArcGIS Online (AGOL) organization.

Access the UW ArcGIS online Organizational Account using Enterprise login (UW NetID) by going to:
https://uw-mad.maps.arcgis.com

Click the “Sign In” button

Select UW NETID LOGIN and you will be taken to a DoIT login page for the UW, where you will use your regular NetID and Password to get in.

That login will create an account with a quota of credits, licensing for ArcGIS Pro, and access to training at https://www.esri.com/training

See more details on our AGOL page.

Why does a tool or extension say I am not licensed for it in ArcGIS Pro?

If an extension license is required to run a geoprocessing tool, this requirement is shown at the top of the tool’s help topic. Licensing requirements are also found in the toolbox licensing help topics.

To view the license of the extension:

  1. You can see which extensions you are licensed to use on the ArcGIS Pro Settings page.
  2. In the list of tabs on the left, click Licensing. On the Licensing page, under Esri Extensions, all ESRI extensions are listed.

In the Licensed column, a Yes or No value indicates whether the extension is licensed for your use.

In the Expires column, the value N/A means your organization does not have licenses for the extension. An expiration date of Never means you are assigned a perpetual license. A specific expiration date means you are assigned a term license.

Where to find tech support?

Mail your questions to esri@dpla.wisc.edu

OR

For scheduling appointment, fill in the Form.

Create an appointment

For scheduling In-person or Virtual appointments
Type of appointment
Select the type of appointment you prefer.
Name the application you need help with (like ArcGIS Desktop, ArcGIS Story Map...)
Describe the problem you would like to solve through the appointment as detailed.

How to get licensing for the extensions in ArcGIS Online?

Currently, the ArcGIS Pro and extensions plus the ESRI Academy (which is the ArcGIS Online training) is available to all the ArcGIS online account holders. If you need licensing for applications such as ArcGIS Geoplanner, ArcGIS Community Analyst and other ESRI applications, please request them via e-mail. Mention the application or extension and mail us at esri@dpla.wisc.edu