Support and Troubleshooting

If you find yourself struggling with installing, licensing, or using ESRI GIS software, you can contact one of the named GIS Specialists on Campus (list below), who are authorized to initiate Technical Support tickets with ESRI.

You can also find help at ESRI Support, available for anyone.

Technical support offered by UW-Madison

For help with ESRI and any GIS related issues reach out to our campus ESRI support and information at

Other Resources

Send an email with your GIS Question to

There are a number of other UW-Madison Campus Resources for GIS.

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UW ESRI Specialists

  • Math Heinzel,, Department of Planning and Landscape Architecture
  • Jim Lacy,, Associate State Cartographer.
  • Jay Scholz,, IT Support, Geography Department.

Create an appointment for tech support

Create an appointment

For scheduling In-person or Virtual appointments
Type of appointment
Select the type of appointment you prefer.
Name the application you need help with (like ArcGIS Desktop, ArcGIS Story Map...)
Describe the problem you would like to solve through the appointment as detailed.